Terms of Service
Effective Date: 26th of August, 2026
These Terms of Service (the “Agreement”) govern your receipt, access to, and use of the services provided by Success Sync Technologies Limited, a company registered in Ireland (company number 782705) with its registered office at Sunbury, Tower Hill, Glounthaune, Cork, T45 RH79, Ireland, trading as Success.co (“we,” “us,” or “our”). By accepting this Agreement—whether by purchasing access to the service, signing up for a free plan, or clicking a box indicating acceptance—you agree to be bound by its terms.
If you are accepting this Agreement on behalf of a company or other legal entity (“Customer”), you represent that you have the authority to bind that entity. If you do not have such authority or the entity does not agree to these terms, you must not accept this Agreement and may not use the service.
1. The Service
1.1 Service Description. Success.co provides a cloud-based software platform designed to help businesses achieve their goals (the “Service”). Anything you or your users post, upload, or share through the Service is considered a “User Submission.” You are solely responsible for all User Submissions.
1.2 Subscription. By purchasing a subscription, you gain access to the Service as described in your order (“Order”). Subscriptions are for internal business use only and may not be used for the benefit of third parties.
1.3 Ownership. Success.co owns the Service, including all software, content, and materials provided. You are granted only the rights explicitly stated in this Agreement.
2. Restrictions
2.1 Customer Responsibilities. You are responsible for all activity under your account. You must ensure that your users comply with this Agreement.
2.2 Use Restrictions. You agree not to:
Modify, copy, or reverse-engineer the Service.
Use the Service for illegal purposes or to harm others.
Attempt to gain unauthorized access to the Service.
If we determine that your use violates these terms, we may suspend your access.
3. Third-Party Applications
The Service may integrate with third-party applications. You are responsible for any third-party terms and conditions. Success.co is not liable for third-party applications or their use.
4. AI Features
4.1 Description. The Service includes features that use artificial intelligence and large language models to generate suggestions, summaries, scores, drafts, and other content (collectively, “AI Features,” and the content they generate, “Output”). AI Features include, without limitation, Ask AI, clarity and SMART scoring for Rocks, Issues and To-Dos, issue and measurable suggestions, process documentation drafting and rewriting, SWOT generation, and text rewriting.
4.2 Inputs. When you or your users invoke an AI Feature, the Service transmits the data necessary to generate the Output. This may include your prompts and instructions, User Submissions, and Customer data held in the Service that the relevant AI Feature draws on—including your V/TO, Rocks, Scorecards, Issues, To-Dos, processes, accountability chart, and associated names and role titles (collectively, “Input”). You control whether and when AI Features are invoked.
4.3 Third-Party AI Providers. AI Features are delivered using third-party AI infrastructure. Input is transmitted to OpenRouter, Inc. (“OpenRouter”), which routes each request to an underlying large language model provider (each a “Model Provider”). Model Providers currently used are listed on our Security page. We may add, remove, or change OpenRouter, Model Providers, or the models used at any time in order to maintain or improve the Service, and will update that page accordingly. Where a change materially and adversely affects how Input is handled, we will provide notice in accordance with Section 12.3.
4.4 Data Handling by AI Providers. We contract with OpenRouter on terms that provide as follows, and we configure the Service accordingly:
No training. Neither OpenRouter nor any Model Provider is permitted to use Input or Output to train, fine-tune, or otherwise improve any artificial intelligence or machine learning model.
Model Provider retention. Model Providers are engaged under zero-data-retention terms, meaning they do not retain Input or Output after returning the Output, and do not store it for logging, human review, or model improvement. We configure our AI routing to reject any request that would require data retention by a Model Provider. For performance, portions of Input may be held in an ephemeral prompt cache at the Model Provider for a short period—typically five minutes, and no longer than one hour—so that repeated requests can be served more efficiently. Cached content is scoped to our account, is used only to serve our own subsequent requests, and expires automatically.
OpenRouter retention. OpenRouter stores the full content of AI Feature requests, including Input and Output, together with associated request logs and metadata, and makes them available to us for private review. This data is stored encrypted at rest in an isolated storage environment with separate access controls, is accessible only to our administrators, and is not used by OpenRouter for model training, analytics, or any other purpose. We use it solely to operate, monitor, debug, and improve the quality and safety of the Service, to investigate suspected misuse, and to respond to your support requests. It is retained for a minimum of three months and may be retained for longer.
No sale. We do not sell Input or Output, and we do not make Input or Output available to any third party except as described in this Section 4 and in our Privacy Policy.
4.5 Nature of Output. AI Features are probabilistic and generate Output by statistical prediction. You acknowledge that:
Output may be inaccurate, incomplete, out of date, internally inconsistent, or misleading, and may state incorrect facts with apparent confidence.
Output does not constitute business, legal, financial, tax, accounting, human resources, employment, medical, or other professional advice, and must not be relied on as such.
Identical or similar Input may produce different Output, and Output generated for you may be similar or identical to Output generated for other customers. We make no representation that Output is unique, original, or free from third-party rights.
Output is not a substitute for the judgment of you and your users. You are responsible for reviewing Output before relying on it, publishing it, or acting on it.
4.6 Your Responsibilities. You agree that you will not, and will ensure your users do not:
Submit as Input any special category personal data (as defined in applicable data protection law), health or medical information, biometric data, payment card data, government identification numbers, financial account credentials, or personal data relating to children.
Use AI Features to make, or as the sole or primary basis for, any decision about an individual that produces legal effects or otherwise significantly affects them—including decisions regarding hiring, promotion, discipline, termination, compensation, or performance rating—without meaningful independent human review.
Submit Input containing personal data relating to any individual unless you have the necessary rights, notices, and lawful basis to do so, and to permit its processing as described in Section 4.4.
Use AI Features in breach of the acceptable use policies of OpenRouter or any Model Provider, or attempt to extract, reverse-engineer, or circumvent any model, model weights, safety controls, or system instructions.
4.7 Availability. AI Features depend on third-party services outside our control. AI Features may be rate-limited, degraded, modified, suspended, or discontinued at any time, in whole or in part, and are excluded from any service level, uptime, or availability commitment that may otherwise apply to the Service.
4.8 Disabling AI Features. A user with full-access permission for your company—Owner, Admin, Implementer, or Practice Manager—may turn AI Features on or off for your entire company at any time in the Service’s settings. While disabled, no Input is transmitted to OpenRouter or any Model Provider. You are responsible for the exercise of this setting by any person to whom you grant such permission, including any external EOS® implementer or practice manager. Disabling AI Features does not delete records of earlier AI Feature requests already held under Section 4.4; those are deleted on our normal deletion cycle.
4.9 Allocation of Risk for AI Features. Notwithstanding anything else in this Agreement:
AI Features and Output are provided “as is” and “as available,” without warranty of any kind, express or implied, including as to accuracy, reliability, fitness for a particular purpose, or non-infringement.
We are not liable for any loss or damage arising from Output, from your or your users’ reliance on Output, or from any decision made or action taken on the basis of Output.
We are not liable for the acts or omissions of OpenRouter or any Model Provider, or for any unavailability, error, or change in their services.
Nothing in this Section 4.9 limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
5. Payment Obligations
5.1 Fees. You agree to pay the fees outlined in your Order. Fees are non-refundable unless otherwise stated.
5.2 Payment. Payments are processed through a third-party payment processor. You must provide accurate payment information. Failure to pay may result in suspension of your access.
5.3 Taxes. You are responsible for all taxes associated with your use of the Service.
6. Term and Termination
6.1 Term. Your subscription begins on the start date in your Order and continues for the agreed period. You may cancel at any time, but fees are non-refundable.
6.2 Termination. Either party may terminate this Agreement if the other breaches its terms and fails to cure the breach within 30 days.
6.3 Effect of Termination. Upon termination, you will lose access to the Service. We will delete your data within 30 days unless you request earlier deletion.
7. Warranties and Disclaimers
7.1 Customer Warranties. You represent that all User Submissions comply with applicable laws.
7.2 Disclaimer. The Service is provided “as is” and “as available.” We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any Output will be accurate or complete. Section 4.9 applies additionally to AI Features.
8. Limitation of Liability
8.1 Exclusion of Indirect Loss. To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, anticipated savings, business opportunity, or data, however caused and regardless of the theory of liability, even if advised of the possibility of such damages.
8.2 Cap on Liability. Our aggregate liability for all claims arising out of or relating to this Agreement or the Service will not exceed the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
8.3 Liabilities Not Excluded. Nothing in this Agreement excludes or limits either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
9. Confidentiality
Each party agrees to protect the other’s confidential information and use it only for the purposes of this Agreement.
10. Data
10.1 User Information. You grant us the right to store and process your data to provide the Service.
10.2 User Submissions. You retain ownership of your User Submissions but grant us a license to use them to provide the Service.
10.3 Service Data. We may collect and use data about how the Service is accessed and used, in aggregated and de-identified form that does not identify you, your users, or any individual, for the purposes of operating, securing, supporting, and improving the Service and producing statistics and benchmarks. We do not use User Submissions, Customer data, Input, or Output to train artificial intelligence or machine learning models, and we do not permit our providers to do so.
10.4 AI Features. Input and Output are handled as described in Section 4 and in our Privacy Policy.
11. Data Protection
11.1 Roles. In respect of personal data contained in User Submissions and other Customer data processed in the Service, you act as controller and we act as processor (or, where applicable, as your sub-processor), each as defined in the EU General Data Protection Regulation (“GDPR”) and equivalent laws. In respect of personal data we process about you and your users for our own account administration, billing, security, and marketing purposes, we act as controller.
11.2 Sub-processors. We use the sub-processors listed on our Security page, including OpenRouter and the Model Providers identified there. We remain responsible for their performance of our data protection obligations. We will update that page before engaging a new sub-processor.
11.3 Security. We maintain technical and organisational measures designed to protect Customer data, as described on our Security page.
11.4 International Transfers. Customer data is hosted in the United States and is transferred out of the European Economic Area and the United Kingdom. Where we transfer personal data out of the EEA or UK, we rely on a lawful transfer mechanism appropriate to the recipient—an adequacy decision, the EU–US Data Privacy Framework where the recipient is certified under it, or the European Commission’s Standard Contractual Clauses together with the UK International Data Transfer Addendum. We apply supplementary technical measures including encryption in transit and at rest. Further detail is in our Privacy Policy.
11.5 Data Processing Terms. Where you require a separately executed data processing agreement, contact us at privacy@success.co.
12. General Terms
12.1 Publicity. We may identify you as a customer with your consent.
12.2 Force Majeure. We are not liable for delays or failures caused by events beyond our control.
12.3 Changes. We may update the Service or this Agreement with 30 days’ notice.
12.4 Governing Law and Jurisdiction. This Agreement, and any dispute or claim arising out of or in connection with it, is governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction to settle any such dispute or claim, save that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Nothing in this Section affects any right a consumer may have to bring proceedings in the courts of their place of residence. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
12.5 Entire Agreement. This Agreement constitutes the entire agreement between you and Success.co.
12.6 Assignment. Neither party may assign this Agreement without the other’s prior written consent, except that either party may assign it in its entirety, without consent, to a successor in connection with a merger, acquisition, or sale of all or substantially all of its assets, on notice to the other party.
12.7 Notices. Notices to you may be given by email to the address associated with your account or by posting in the Service. Notices to us must be sent to support@success.co.
12.8 Severability and Waiver. If any provision of this Agreement is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force. A party’s failure to enforce any provision is not a waiver of its right to do so later.
12.9 Survival. Sections 4.9, 7, 8, 9, 10, 11, and 12 survive termination or expiry of this Agreement.
12.10 No Third-Party Beneficiaries. This Agreement does not confer any rights on any person who is not a party to it.
